Dhaka 1 — Terms & Conditions

1 Introduction & Eligibility

Dhaka 1 (website: dhaka1.biz) is an online gaming and betting platform operated for players in Bangladesh. By accessing or using this platform, you are considered to have fully read, understood, and agreed to these Terms and Conditions.

These terms and conditions constitute a legal agreement between Dhaka 1 and its users. If you do not agree with any part of these terms, please do not use this platform.

While these Terms & Conditions are published in Bengali, the original English version shall prevail in the event of any legal dispute. Dhaka 1 reserves the right to modify these Terms & Conditions at any time.

2 Account Registration

To create an account on Dhaka 1, you must complete registration with accurate and complete information. Each person may operate one account only.

• You must provide your correct name, date of birth, and mobile number at the time of registration.
• Only one account may be created per mobile number or email address.
• Keeping your account password confidential is your own responsibility.
• Sharing or allowing others to use your account is strictly prohibited.
• Registering with false information may result in account termination.
• Dhaka 1 may request KYC (Know Your Customer) verification at any time.

3 Age Verification & Identity Confirmation

Dhaka 1 strictly enforces the 18+ policy. Date of birth is required during registration, and Dhaka 1 reserves the right to verify your identity at any time.

One of the following documents may be required for age verification:

• National ID Card (NID)
• Passport
• Birth Registration Certificate (subject to age 18+ confirmation)
• Driving License

Withdrawals may be on hold until verification is complete. If a user is identified as a minor, the account will be closed immediately and no balance will be refunded.

4 Deposits & Withdrawals

Dhaka 1 currently supports deposits and withdrawals via Mobile Pay, Nagad, and Rocket. Full details on payment rules are provided below.

• All transactions must be made from a mobile banking account registered in your own name.
• Deposits or withdrawals made through third parties are strictly prohibited.
• If a suspicious transaction is detected, Dhaka 1 may place a hold on withdrawals until the investigation is complete.
• Funds associated with a bonus cannot be withdrawn until the wagering requirements have been met.
• Once a withdrawal request is submitted, it may not be possible to cancel it.

5 Bonus & Promotion Terms

Bonuses and promotional offers on Dhaka 1 are subject to specific terms and conditions. Each bonus has its own rules, which are clearly communicated on the offer page or at the time of registration.

General Bonus Terms & Conditions:

• The welcome bonus is available once on your first deposit only.
• To withdraw a bonus, you must meet the specified wagering requirement (typically 10–30x).
• Bonus validity periods are typically 7 to 30 days from the date of issue.
• Multiple bonuses cannot be active simultaneously unless otherwise specified.
• Winnings from free spins will be credited as bonus balance.
• Dhaka 1 reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is detected, the account may be suspended.

6 Gaming Policy & Fair Play

All games on Dhaka 1 are powered by RNG (Random Number Generator) technology, ensuring every outcome is entirely random and unbiased. Live dealer games are hosted in real time by professional dealers.

• The RTP (Return to Player) information for each game is available within the game itself.
• Winnings resulting from a technical error or system malfunction may be declared void.
• If incorrect odds are published in a betting market, Dhaka 1 reserves the right to void the relevant bet.
• If your internet connection drops mid-game, the result will be saved on the server.
• If a match is cancelled in Sports Betting, the bet will be refunded.

7 Prohibited Activities

The activities listed below are strictly prohibited on the Dhaka 1 platform. Any violation may result in immediate account closure and legal action where necessary.

• Creating or operating multiple accounts
• Registration using a false or third-party identity
• Playing games using software bots or automation tools
• Attempting to hack or abuse the bonus system
• Colluding or cheating with other players
• Money Laundering or Illegal Fund Processing
• Attempting to breach the platform's security systems
• Placing bets on behalf of minors or allowing them to use your account

8 Account Closure & Suspension

Dhaka 1 reserves the right to suspend or permanently close any account without prior notice under the following circumstances:

• Serious breach of terms and conditions
• Evidence of fraudulent or deceptive activity
• Upon Confirmed Bonus Abuse
• Suspicious financial activity
• Order from a Court or Law Enforcement Authority

You may request to close your account at any time. Your balance will be returned minus any bonuses, and bonuses with unmet wagering requirements will be forfeited.

9 Responsible Gaming

Dhaka 1 firmly believes that gaming should be a source of entertainment — not a way to make money or chase losses. We encourage all members to play responsibly.

• Set deposit limits — daily, weekly, or monthly.
• Use self-exclusion — lock your account for a set period of time.
• Take a cooling-off period — step away for anywhere between 24 hours and 30 days.
• Enable reality checks — receive notifications about your time and spending at set intervals.

To learn more about responsible gaming, visit our Responsible Play page.

10 Privacy & Data Protection

Dhaka 1 takes the protection of your personal data seriously. Our platform uses 256-bit SSL encryption to keep all information secure.

• Your personal information is never sold or shared with third parties.
• All payment information is fully encrypted and stored on secure servers.
• Information may be disclosed to authorities when required by law.
• You have the right to request access to, correction of, or deletion of your personal data.

For more details, visit our Privacy Policy page.

11 Changes to Terms & Updates

Dhaka 1 reserves the right to partially or fully amend these Terms and Conditions at any time. Any changes will be published on the website and communicated to registered members via email or SMS.

Continued use of the platform after updated terms are published will be considered acceptance of the new terms. We recommend visiting this page regularly.

12 Contact & Complaints

If you have any questions or complaints regarding these terms and conditions, please contact our support team. We're available 24/7, seven days a week.

• Email: support@dhaka1.biz
• Live Chat: Click the chat icon in the bottom-right corner of the website
• Response time: 2 minutes via live chat, within 24 hours by email

A ticket number will be issued once a complaint is submitted. Complaints are typically resolved within 48–72 hours. Complex cases may take up to 7 business days.