Safe Gaming Pledge

Dhaka 1 — Responsible Gaming's Complete Guide

Gaming should be fun — not a source of stress or problems. Dhaka 1 is always here to help you play safely and responsibly.

Safe Betting Tools Session Time Control Set Betting Limits Self-Exclusion Feature
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18+
Age restriction is mandatory
24/7
Support Services Available
5
Protection tools are free
100%
Voluntary Self-Exclusion Active

What does responsible gaming mean?

Responsible gaming means enjoying gaming as entertainment — not as a source of income or a way to solve problems. At Dhaka 1, we believe it is equally our responsibility to ensure every player's experience stays fun and in control.

Online gaming is growing rapidly in Bangladesh. Without the right knowledge and self-control, however, it can lead to financial and mental health problems. Dhaka 1's responsible gaming policy is designed to prevent these issues before they arise.

We believe a happy, protected player is our best long-term partner. That is why every account comes with free protection tools, session limits, betting controls, and the option to self-exclude if needed.

✅ Responsible gaming at Dhaka 1 is not an added feature — it is a core part of our commitment. The safety of every player is our highest priority.

Important to remember: Gaming is purely for entertainment. Chasing losses with bigger bets, borrowing money to play, or dipping into family funds are all warning signs. If you find yourself in this situation, please contact us immediately.

Play for entertainment
Let gaming be a source of enjoyment. Have fun and stay within your budget.
Set your limits
Decide in advance how much time and money you are willing to spend.
Take a Break
Taking regular breaks keeps your mind fresh and helps you make better decisions.
Get Help
Our support team is available 24/7 whenever you need them.

Recognise the Signs of Problem Gaming

When these signs appear, it is an indication that the boundaries of responsible gaming are being crossed. Recognising them early is the most important step you can take.

Spending beyond your budget
Continuing to play after your set budget is gone, or borrowing money to keep going, is the most significant warning sign of problem gaming.
Chasing losses
Betting more to try to win back what you have lost is known as "chasing losses" and is extremely dangerous.
Losing track of time
Losing track of how long you have been playing, or spending far more time gaming than you planned.
Neglecting relationships
Prioritising gaming over family, friends, or work is a sign of emotional dependence.
Emotional Distress
Feeling irritable, anxious, or low when you cannot play is a psychological sign of gaming addiction.
Playing in Secret
Hiding your gaming habits or lying to family and loved ones is a clear sign of a problem.

Dhaka 1's Responsible Gaming Tools

Dhaka 1 provides five powerful tools free of charge to help you stay in control. You can activate any of them at any time from your account settings.

1

Set Deposit Limits

You can set your own maximum deposit limit — daily, weekly, or monthly. Once set, it takes effect immediately. To increase the limit, a 24-hour waiting period applies, so no impulsive decisions are made.

2

Session Time Limit

Set a limit on how long you play in one sitting. Once that time is up, Dhaka 1 will automatically log you out so you can take a break. This keeps you protected from excessively long sessions.

3

Set Betting Limits

Set a maximum stake for each bet yourself. If you try to exceed this limit, the system will automatically block it. Keeping your stakes low helps you stay within budget over the long run.

4

Cool-Off Mode

Take a temporary break from 1 day up to 6 weeks. During this period, logging in or placing bets will be completely disabled. Once the break ends, your account will be reactivated automatically.

5

Self-Exclusion

If you feel you are losing control over your gaming, you can close your account for anywhere from 6 months to permanently. During self-exclusion, no marketing messages will be sent, and any attempt to create a new account will be blocked.

Are your gaming habits safe?

Take a moment to honestly consider the questions below. If you answer "Yes" to more than two, please reach out to our support team.

1
Have you ever spent more money or time gaming than you originally planned?
2
Do you feel the urge to keep betting in order to win back money you have lost?
3
Has gaming caused problems in your family life or at work?
4
Do you feel anxious or irritable when you are unable to play?
5
Have you ever spent money meant for bills or daily needs on gaming?
6
Has a family member or friend ever commented on your gaming habits?
7
Do you feel the need to hide how much time or money you spend on gaming?
Keep in mind: These questions are not here to judge — they are a chance to know yourself better. If you answer "yes" to more than two, talk to us. We will handle everything with complete confidentiality.

Our Commitment to Responsible Gaming

Dhaka 1 is more than a gaming platform — we believe that looking after every player's wellbeing is our most important responsibility.

Age verification system
Age verification is mandatory when registering on Dhaka 1. A strict KYC process is in place to ensure no one under 18 can access the platform.
Behaviour monitoring
Our system automatically detects unusual gaming patterns. If someone shows risky behaviour, our team proactively reaches out to offer support.
24/7 Bangla Support
For any questions or support related to responsible gaming, our Bengali-speaking support team is always ready to help. Live chat responses typically come within 2 minutes.
Instant Self-Exclusion
Once a self-exclusion request is submitted, your account will be fully deactivated within 15 minutes. During this period, you will receive no promotional communications and will not be able to create a new account.
Smart Budget Tools
The real-time spending tracker keeps you informed of how much you have spent at all times. Monthly reports are also available so you can identify your own patterns.
Family Protection
Concerned about a family member's gaming behaviour? Contact us confidentially. We will help apply limits to the relevant account.

10 Tips for Playing Responsibly

Following these simple habits will keep gaming fun and safe at all times.

🎯 Keep in mind: Gaming is entertainment — not an investment. There are no guaranteed wins, but you can always choose to play safely.

Only use your entertainment budget

Only bet money that you can afford to lose without it affecting your daily life.

Set time limits in advance

Decide how long you will play before you start. Set an alarm and stop when the time is up.

Never bet on impulse

Never game when you are angry, frustrated, or under the influence of alcohol. Make decisions with a clear head.

Treat winnings as a bonus

Winning is great, but it should never be the goal. Entertainment is what gaming is all about.

Take Regular Breaks

Take at least a 10-minute break every hour. Get up, stretch, walk around, and drink some water.

Avoid the trap of chasing losses

If you feel the urge to keep betting after a loss, stop playing immediately.

Spend Time with Loved Ones

Stay active with hobbies and social activities outside of gaming. Balance is the key.

Never play with borrowed money

Playing with credit cards, loans, or borrowed money is a serious mistake.

Keep Reality Check On

Keep Dhaka 1's Reality Check feature turned on — it will regularly remind you how much time and money you have spent.

Don't hesitate to ask for help

If you have any concerns, let our support team know. Your privacy is fully protected.

Responsible Gaming FAQs

Here are straightforward answers to the most common questions about responsible gaming.

Yes. Any balance remaining in your account during self-exclusion can be withdrawn. Submit your withdrawal request before the self-exclusion takes effect, or contact our support team for assistance. We will make sure your funds reach you safely.

Decreasing your deposit limit takes effect immediately. However, increasing it requires a mandatory 24-hour waiting period. This rule is in place to prevent impulsive top-ups — it is an important part of responsible gaming.

No. If you attempt to open a new account using the same details during a self-exclusion period, the system will automatically block it. Our system cross-checks names, phone numbers, and device information to detect this. This measure exists to make self-exclusion genuinely effective.

If you are concerned about a family member's gaming, contact our support team confidentially. We will assess the situation and help impose limits on the account in question, or close it if necessary. Your identity and report will be kept completely confidential.

Beyond Dhaka 1's support team, you can also reach out to a mental health professional or counselor. Our support team can point you toward the right resources whenever you need them. Remember — asking for help is a sign of courage, not weakness.

A cool-off is a temporary break — from 1 day up to 6 weeks. Your account reactivates automatically once the period ends. Self-exclusion, on the other hand, is long-term — from 6 months up to permanent. To lift a self-exclusion, you must contact our support team after the set period has elapsed.
🛡️ Start safe

Play Responsibly, Play Happily!

Your safety is our top priority at Dhaka 1. Join today, use our safe gaming tools, and enjoy the best gaming experience in Bangladesh.

18+ | Play responsibly | If you need help, contact support

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