Dhaka 1 — Your Privacy Policy

1 Introduction & Commitment

Dhaka 1 (dhaka1.biz) is a trusted online gaming platform in Bangladesh. We believe your privacy is a fundamental right — one that matters far more than any business interest. This Privacy Policy gives you full transparency into how your information is handled every time you visit Dhaka 1.

This Privacy Policy applies to the Dhaka 1 website, mobile app, and all associated services. By using our platform, you consent to the collection and use of your information as described in this Privacy Policy.

Data protection at Dhaka 1 is handled by a dedicated Data Protection Team operating to international standards. For any privacy-related concerns, you can reach us directly at any time.

2 What Information We Collect

Dhaka 1 only collects the information genuinely needed to provide our services. Data comes from two main sources — what you provide directly, and what is collected automatically through your use of the platform.

• Only the information necessary for registration is requested — nothing more.
• Full payment card or bank account details are never stored on our servers.
• Location data is collected in a limited capacity solely for legal compliance purposes.

3 How Your Data Is Used

Dhaka 1 uses your data only for specific, transparent purposes. We never use your information for anything we haven't told you about in advance.

• Account Management: For registration, login, password reset, and profile updates.
• Payment Processing: To securely process deposits and withdrawals.
• Identity Verification: For KYC and age verification purposes.
• Customer Support: To respond to your complaints and enquiries.
• Fraud Prevention: To detect unusual activity and keep your account secure.
• Responsible Gaming: Gaming behaviour is monitored to identify potentially risky patterns.
• Marketing Communications: With your consent only — to keep you informed about offers and promotions.
• Legal Obligation: To comply with applicable laws and regulatory requirements.

4 Cookie Policy

Dhaka 1 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: Used to maintain login sessions and ensure site security. Disabling these may cause the site to function incorrectly.
• Performance Cookies: Monitors page load times and errors to help improve site performance.
• Functionality Cookies: Remembers your language preference, theme settings, and login details.
• Analytics Cookies: Helps us understand which parts of the site are most used — all data is fully anonymised.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect some features of Dhaka 1.

5 Data Sharing & Third Parties

Dhaka 1 does not sell your personal data. However, limited information may be shared with trusted partners in certain specific circumstances:

• Payment Processors: Only the information necessary to process transactions is shared with payment gateways such as Mobile Pay, Nagad, and Rocket.
• Game Providers: Game providers on our platform may have access to certain gaming session data for the games they supply.
• Law Enforcement: Information may be disclosed to authorities when required by a court order or legitimate investigation.
• Identity Verification Services: Limited data may be shared with registered verification agencies for KYC purposes.

6 Data Protection Measures

Dhaka 1 follows the highest industry standards to protect your data. Our security infrastructure is multi-layered and continuously updated.

• SSL/TLS Encryption: All data transfers on the website and app are secured with 256-bit SSL encryption.
• Database Encryption: All sensitive data stored on our servers is kept in encrypted form.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account at login.
• Firewall & DDoS Protection: Our server infrastructure is protected by advanced firewalls.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Staff Training: All our staff receive regular training on data protection.

In the event of a security breach, Dhaka 1 will notify affected users within 72 hours and take prompt remedial action.

7 Your Rights

As a dhaka 1 member, you have important rights over your personal data. We fully respect these rights and are committed to helping you exercise them.

• Right of Access: You have the right to know what personal data we hold about you. Upon request, a copy will be provided within 48 hours.
• Right to Rectification: You can request a correction if any of your information is inaccurate.
• Right to Erasure: In certain circumstances, you may request that your data be deleted — however, data subject to legal obligations may not be fully removable.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You can receive your data in a structured, portable format.
• Right to Object: You can object to marketing communications or profiling at any time.

To exercise these rights support@dhaka1.bizEmail us or reach us via live chat.

8 Data Retention Period

Dhaka 1 does not retain your data longer than necessary. Retention periods vary depending on the type of data.

Once the retention period expires, data is securely deleted or anonymised so you can no longer be identified.

9 Children's Privacy

Dhaka 1 is strictly for users aged 18 and above. We do not knowingly collect personal data from minors.

• Age verification is mandatory at the time of registration.
• If we become aware that any minor's data is in our possession, it will be deleted immediately.
• If you believe your child has registered an account, please contact us immediately.

10 Policy Changes & Updates

Dhaka 1 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via email or an on-site notification.

• You will be notified at least 30 days before any major changes take effect.
• The "Last Updated" date is always displayed at the top of the page.
• Continued use of the site after any changes will be considered acceptance of the updated policy.

11 Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, please reach out to our Data Protection Team:

• Email: support@dhaka1.biz
• Live Chat: Click the chat icon in the bottom-right corner of the site — available 24/7.
• Response time: typically within 48 hours.

We take every request seriously and aim to resolve it as quickly as possible.